User Expectations 
Steven Smith, United Focus Pty Ltd, Australia
This mini-workshop session will explore the current and emerging trends in users’ expectations of their on-line experience with museum Web sites. What do they want to see and do on museum Web sites? How do they want to interact with the content? How has Google changed the on-line landscape and users’ experience of culture and heritage on-line? The paper will also explore the challenges and opportunities these trends pose for museums.
Mini-Workshop: User Expectations [Mini-Workshop]
Keywords: users, user-generated, content, Google, social, networking
